Our Easy Returns Policy

Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? See below for details of our returns and cancellation policy.

• You have 24 hours after placing an order with us to cancel at no charge. This is because when you order from us we place the order with the manufacturers right away!
• You may return your purchase within 15 days of receipt for an exchange or a refund of the full purchase price as long as the furniture is in its original condition and packaged. Altered and assembled products may not be returned. We recommend you keep your packaging for at 15 days after you receive the merchandise.
• It is unlikely that your item(s) will arrive damaged or defective, but just in case they do, please see What If Part of My Order Arrives Damaged? below.
• If your items are not damaged or defective and you'd like to return them, they carry a 30% restocking fee which will be deducted from your refund. You will also have to pay for the shipping charges for shipping the furniture to you (even if not invoiced at the time of sale or discounted) as well as the shipping back to our warehouse. This is because once items are returned to us, we do not resell them to another customer as they are no longer new.
• Exact delivery times or dates cannot be guaranteed.
• To return a product, send an email to service@bedroomfurniturediscounts.com with your name, order number and reason for return. No phone cancellation or return requests will be processed. Customers must receive a written authorization back from our company prior to returning a product.
• It is the customer's responsibility to arrange return shipment with an approved freight carrier.
• For more information, please see below.

Cancellation Policy

Once an order is placed with us, our process is to submit the order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. When this is completed,  we and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, we don't accept order cancellations after the 24-hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer’s responsibility to verify that the information in this e-mail receipt is correct. We give you 24 hours to review your e-mail confirmation and reply with any discrepancies or changes at no charge. If you do not notify us of any changes within the 24-hour window we  proceed with ordering the merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the cancellation policy below.

Any exception to this cancellation policy will be solely at the discretion of our management. In the event that our management agrees to proceed with the cancellation of an order, the customer will responsible for a cancellation or restocking fee of up to 30% of the purchase price as well as any shipping and handling fees that may apply. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to service@bedroomfurniturediscounts.com.  Please note that only written requests for cancellation and only requests to this email address will be processed by us. Special orders and orders that are being held in our warehouse for a delayed delivery date at the request of the customer cannot be cancelled.

What If Part of My Order Arrives Damaged?

In the event that all or part of your order arrives damaged, please email us pictures of the damages to service@bedroomfurniturediscounts.com, if the damages are minor we reserve the right to fix damaged pieces at our discretion. If the damages are major we will ssue you a full refund for the damaged pieces or you can choose to receive replacement pieces.

If a part of your order arrives damaged, please accept the pieces that are in good condition.  Please make sure to note the damaged pieces on your delivery slip. You will not be charged any additional delivery costs for the redelivery of the damaged piece(s). We reserve the right to fix damaged pieces at our discretion.

On delivery you will be asked to sign a delivery slip indicating that the order was received in good condition.  Please inspect the furniture thoroughly prior to signing.  If you are refusing an item due to a damage please write "DAMAGED" on the delivery slip. Only items marked damaged at the time of delivery  will be considered damaged and eligible for a refund or replacement.

You will not be responsible for free shipping charges, return shipping charges, or restocking fees for items that arrive damaged. 

What if My Order Does Not Fit Into My House or Room? 

Please carefully check the dimensions of the items prior to ordering. The dimensions are available on our site for your convenience.  If a customer refuses the delivery because items do not fit, the customer is responsible for a restocking fee of up to 30% of the purchase price as well as the round trip shipping and handling costs. This is because once items are returned to us, they cannot be resold to another customer and shipping furniture costs hundreds of dollars.

Special Note About Finishes, Leather and Stone

We cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on our website may differ in color due to differences in the resolution of computer monitors and differences in lighting in the room you place the furniture in. We work with our partner furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as accurately as possible. Please also note that furniture with a distressed finish may have marks and spots that are not considered damages and are done on purpose to create the distressed look.