Our Shipping Policy

How Do I Track My Order?

Email us at service@bedroomfurniturediscounts.com, service@tvstandsoutlet.com, service@diningroomsoutlet.com or service@discountlivingrooms.com and someone will respond within 48 hours.

For your convenience, we offer 5 different methods of shipment:  

1.  WHITE GLOVE DELIVERY

•  Includes delivery of your new furniture, in boxes, to the first dry area of your home (usually the garage, foyer or your apartment). This does not include furniture assembly or box removal.
• Other companies give you freight or curbside delivery which means you have to bring the furniture into your home yourself. Our team brings the furniture into your home for you.
• When selecting this method of delivery the customer assumes responsibility for any damages unless noted on the BOL/Delivery Slip. Please make sure to inspect your furniture when it arrives.

2.  GOLD WHITE GLOVE DELIVERY 

• A white glove delivery team consists of one to two people that provide in-home delivery and light assembly of most furniture.   
• Once your order arrives in your area, a representative from the white glove carrier will call you to arrange a 3-5 hour window for delivery.
• Please inspect your items at the time of delivery. If the product has any damage or if you are concerned there may be damage, please write "Product Damaged" on the sheet you are asked to sign and call us at (866) 730-7837 within 24 hours. This ensures that if there is any damage, it will be easy to resolve the problem. If a product has major damage, please refuse it as damaged at the time of delivery.
• The team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (up to 15 steps = 1 flight). If you need the product moved up additional flights, please contact us within 24 hours of placing your order as additional fees may apply.
• The team will unpack your new furniture and will provide a 30 minute setup (i.e. set pieces next to each other, or on top of each other, assemble the bed). Setup services that exceed thirty (30) minutes will be charged at a rate of $20.00 per quarter hour or fraction thereof.
• The delivery team will remove all packaging and debris and bring it to the garbage area of your home.
• The delivery team is not authorized to hook up any electrical or component wires or to hang wall mirrors or attach any items to walls. The team does not assemble cribs, dinettes, or changing tables. Bunk beds will be assembled but not stacked.

 3.  PLATINUM WHITE GLOVE DELIVERY

• Includes everything above, plus complete setup and assembly that requires basic tools (i.e. pieces will be screwed or bolted together, pieces will be set next to each other or on top of each other).   The delivery team will also remove all packaging and dispose of it, if requested by you.
• The delivery team is not authorized to hook up any electrical or component wires or to hang wall mirrors or attach floor/wall support anchors.
• Items carried up more than 30 steps and other extraordinary delivery conditions are available as additional services which will require additional fees to be paid. Please contact us in advance if you feel you need these services.

 4. SMALL PARCEL

•  Whenever possible we will ship smaller, lighter items via UPS, FEDEX, or USPS. These companies provide the fastest and most reliable method of shipping available for the smaller items we sell. Depending on how close you are to the shipping warehouse, your item will arrive approximately 1 to 15 days after it leaves the warehouse.
• We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
• Please note that dinettes are shipped via small parcel.

5. PICKUP FROM OUR WAREHOUSES

• Please call us at 866-730-7837 x 1 if you would like to pick up your order from any of our partner warehouses. We have over 50 warehouses you could pick up from. The fee for picking up varies based on the warehouse and the items.
  
• We will call you once your furniture is ready  at the warehouse of your choice and will arrange for a 2 to 4 hour window for you to pick up the furniture. Our team will help you load the furniture into your truck or large car.  
• For your security, the furniture will only be given to you if you bring identification, the credit card used for purchase and the email confirmation you received from us when you placed your order.
• Please make sure that you open the boxes and inspect the merchandise thoroughly at the warehouse during the time of pickup and that your vehicle is large enough for the furniture. You will need a van or a pickup truck to fit most items. If the merchandise is damaged please do not accept it as we will not be able to get a replacement or issue a refund after you take the item home. Please bring rope or other material needed to secure the furniture in your vehichle.

Before Your Delivery

• Please make sure your room is prepared for delivery. Please remove unwanted furniture and have adequate space for our team to bring in and assemble your furniture. Please remove any paintings or other objects from the delivery path and cover your floor if its a lighter color.