1 1 5
1 5
I purchased a bed and 2 nightstands. I had been advised in email communication that when the furniture arrived at the delivery company, it would all be inspected and any damage would be repaired before it was delivered. When the furniture was delivered on 4/12/20 I asked the delivery guy if the furniture had been unboxed and inspected as I was in the middle of a renovation and couldn't set the furniture up yet. He said they were not able to inspect the furniture due to new guidelines for the coronavirus. He said that would be noted on my delivery receipt in case there were any issues. So, I decided to unbox all the furniture to make sure it was ok. I removed the first nightstand and noticed the damage to the corner edge. I then realized that the legs were missing. I unboxed the second nightstand and immediately noticed the difference in packaging. Although the first one seemed to be packaged very well, the second one had wrapping all around the drawers and the handles - this was missing from the first one (the attached picture shows the proper packaging on the undamaged nightstand). I then discovered that the bottom drawer of the damaged nightstand was off the glide. I turned it on it's side and realized one of the glides was broken. The green piece in the picture should be attached to the orange piece, but it's broken. I have had several email communication with Greg Mangubat, Customer Success Manager, at bedroomfurniturediscounts.com and I am still unsatisfied. Greg has said that the damage on the nightstand is repairable; therefore, it needs to be fixed instead of replaced. However, they have no technicians in my area (I live in Columbus, OH - a large metropolitan area) and local techs in my area are closed due to coronavirus. The last email I received from Greg was on 5/15/20 and he said he would continue to try to find someone in my area to fix the nightstand. So I have now had the nightstand for a month and cannot use it. Again, the legs were not sent with the nightstand. I contend that I received a nightstand that was maybe returned and I am obviously not happy with paying full price for something that is not in 100% brand new condition. I do not want a discount - I want the brand new nightstand that I ordered and paid for!
Kincaid Furniture Cascade Allyson 3 Drawer Nightstand in Sable 863-420
Often Purchased Together:

Kincaid Furniture Cascade Allyson 3 Drawer Nightstand in Sable 863-420

Authorized seller for Kincaid
Cascade Collection
In stock
  • Cascade Collection by Kincaid Furniture
  • Sable finish
  • Solid wood construction
  • 3 Drawers
  • Electric outlet
  • Hand holds in back of case
  • Adjustable levelers
  • Dimensions: 29.5" H x 28" W x 17" D

    $ 710.00 $ 1,071.00

    $119/month suggested monthly payments

    Zero Interest if Paid in Full Within 6 Months

    On purchases made with your Emma Mason Credit Card. Interest will be charged to your account from the purchase date if the promotional purchase is not paid in full within 6 Months. Minimum monthly payments required. Learn How

    Related items in Cascade Collection
    Product Details
    Item Number
    863-420
    Shipping Type
    Less Than Load
    Brand
    Kincaid
    Style
    Contemporary
    Material
    Wood
    Finish/Color
    Sable
    Product Type
    Nightstand
    Depth (inches)
    17
    Width (inches)
    28
    Height (inches)
    29.5
    Manufacturer
    Kincaid
    Weight
    109 lbs
    Features
    • Cascade Collection by Kincaid Furniture
    • Sable finish
    • Solid wood construction
    • 3 Drawers
    • Electric outlet
    • Hand holds in back of case
    • Adjustable levelers
    • Dimensions: 29.5" H x 28" W x 17" D
    Description

    Kincaid Furniture Cascade Allyson 3 Drawer Nightstand in Sable 863-420


    Cascade was inspired by the unique personalities of its two wood species. A beautiful surface texture comes from contrasting the pronounced grain of wire-brushed solid ash against the smooth character of solid maple. The styling is subtle and even minimalist in order to allow the natural characteristics of the wood to define the collection.

    Bedroom Furniture Discounts has a Shopper Approved rating of Bedroom Furniture Discounts 212-518-2752
    New York NY 10036 311 W 43rd St
    $$
    Reviews
    Q&A from Past Clients

    Hide answersShow all answers | Sort by
    No questions have been asked about this item. Be the first!