3.8 100 5
5 5
Awesome company! Mervin was fantastic 5 5
I have had American Drew bedroom furniture in the past, so shopped for another set. Love the light color, and is very substantial, heavy bed. 5 5
The top is a warm brown finish which contrasts beautifully with the lighter color. Has charging plug in back. 1 5
I bought a vendome sofa set. Within 6 weeks of delivery, the top layer of all three pieces started peeling off. I immediately contacted their support and all they have done is stall and give me lame excuses for why there is no warranty support. Do not buy! I would give them 0 stars if I could. 5 5
Purchased at a great price considering the price went up since. Only downside was the delivery team that delivered my bedroom set put a dent in my wall. 4 5
The table setup is wobbly and is not stable. I have been trying to reach out to customer service to get this fixed but it has not been fixed yet. The quality of the product is good 5 5
A 5 5
Took 3 months from order date to actually get it and not bc of the delivery company. But I am glad we have it now and it looks fantastic. 3 5
First one arrived, perfect and dropped, second arrived and a different color and finish. Think they repaired it poorly. 5 5
Very well made furniture 5 5
Very well made furniture 1 5
The product came damaged and we have been waiting on a resolution for a month now. We paid a looot of money for a dent and ding bed. It looks like it was damaged before it was boxed because the boxes are not damaged. Do not buy! Buyer beware! 5 5
Great quality, great price! Very happy with this purchase 3 5
We purchased this canopy bed along with the Man's Chest and love love love the look of both. However the chemical off gassing smell from the material and finish is overwhelmingly strong. We were also disappointed with the base of bed design with all the little wooden leg supports that run in 4 rows along the width of the bed for support. After it was delivered and set up I found several of the the little wooden feet were crooked not supporting properly. The design seemed a bit janky but perhaps that is the quality for the price point. But we Love the look of both. The man's chest has lots of drawer and shelf storage. 4 5
Gorgeous set, great price, but one of the host/hostess chairs had a chip on it. Hopefully Emma Mason will address this, as while it was a good deal, it's still expensive! 5 5
Love it more in person!!!! 5 5
I love my dinning room set. Great price and great quality. It is super strong material and look amazing. I almost set up my dinning room. Just need walls decorations. 5 5
Great experience 5 5
The credenza looks exactly as it was portrayed in the online catalogue. It's a nice addition to my front hallway. 5 5
Greatest 5 5
A 5 5
Wonderful quality, great price .. long lead time but worth it! 5 5
Gorgeous look and luxurious feeling. A couple of drawers' hardware were loose probably from the transportation but easily fixed. 3 5
I have a few broken pieces and on now has responded or notify me of the changes 1 5
The table is sturdy and beautiful but they used a paper thin laminate that chips, peels, scratches, and stains easily.If you want it for a showpiece it will be fine. If you plan to actually use it don’t buy it. We bought ours from Raymour and Flanigan fortunately we bought the care package. We had the repair service out twice and they finally replaced the tabletop. We used a tablecloth and placemats right from the beginning but the laminate is so delicate that we were unable to avoid damage to it.
Very dissatisfied! 5 5
Great communication delivery on time 4 5
All pieces are good except for the two rails. They arrived with discoloration. The agent is helping to get the replacement. I will update once the new replacement is received 5 5
This a gorgeous and well made set. Definitely a show stopper in my dining room! 5 5
This was a great purchase. 5 5
Beautiful, solid chairs. 5 5
Excellent job on the updates. 5 5
Communication was great and the quality of the furniture is wonderful, not to mention the prices are way cheaper than big box stores! I would not hesitate to order from them again. 5 5
Stunning, Unique Dining Table with Superior Quality. 4 5
It's a good product, I guess I didn't read the fine print that it was a solid wood. 4 5
It sustained a couple of dings and scratches but nothing too bad. 5 5
Great design and quality. Unfortunately the delivery company damaged the door on the dresser. This issue has not be corrected at this point in time. 1 5
I did not receive the nightstands I ordered. After 8 weeks of waiting, I was given the Tamarack Nightstand in Brown Cherry instead -- I am still waiting on this issue to be resolved. 5 5
Really like the bed, but it took 8 weeks to arrive. 5 5
This is a great mattress and the delivery and setup experiences were great. 5 5
Really like this hutch as it matches a desk that I bought locally. The finish is a little bit off from what my desk has but it matches well enough. Delivery was OK waited a bit long for the item to be in stock but it was worth the wait 5 5
I'm very happy with my purchase. Looks fantastic, great quality and price. Eveything i expected and more. Thank you i will recommend you business. 5 5
Good deal 5 5
Beautiful 3 5
I am writing this review with mixed feelings. The order process, the communication, the delivery and the price of this piece were all pretty good. The piece itself is very nice, perfect side piece for dining room. The big disappointment is the color of the wood. It is not at all a rich auburn color as claimed. It is a very dark mahogany color that makes the piece appear to be very dated. It does not blend with our existing dining room furniture that is a warm rich color wood with golden undertones. I am so upset due to the long wait to receive the furniture. Unclear as to what we are going to do... 4 5
Classy !! Was surprised that the blue insert also has a built in plug and chord that exits out the back ! Handy ! 5 5
The furniture is beautiful - very rich looking, heavy, and well made. The color is exactly as shown on the website - the only caution I offer is to make sure that the bed is assembled carefully and by someone who knows what they are doing or the storage drawers will drag and require significant adjustment. We had our assembly done via the "white glove" service, and it took 2 trips out for our techs to get the bed set up properly (an issue with the assemblers, not the furniture manufacturer.) 5 5
!! 1 5
Very disappointed. I placed this order since December 2020, and no I'm positive update on it. Be very careful before you place order in this company. 5 5
The bed is awesome and the delivery people were outstanding. Would definitely recommend this bed and the site. 5 5
I love this item. Vincent and Shayne have been wonderful since the beginning. The only issue is that I wish the deliverers had attached my headboard but I didn’t notice until after they left as I had been distracted with a phone call. Other than that it’s great. Took a little while as expected due to COVID but well worth the wait, should have ordered more! 1 5
They do not stock anything. You will wait 12 months for your purchase to arrive. Please look elsewhere for your home furnishings 2 5
The footrest are poorly designed and will easily break off. The less than 5”dowel rod aren’t two inches long and the screw that goes into it at an angle helps to break them. 1 5
This company is a SCAM!! I ordered this dresser in May 2020 and it’s almost March 2021 and they keep telling me that’s it’s going to be delivered “soon”. They are scam artists. Do not order from them. 1 5
Reviews are not of this product. I ordered my set 9-24-20 and am still waiting for availability even though the website still shows in stock. The other twin bed I ordered estimated available September of 2021. A year from the initial order. Deceptive website. 1 5
Ordered this on November 8 and still have not received. Terrible service 5 5
Very comfortable. Great power option 5 5
Beautiful furniture Very well made, I just can say enough about-love it! 1 5
I ORDERED FROM NOVEMBER AND STILL HAVE YET TO RECEIVE MY ORDER. STATUS CONTINOUES TO SHOW DELAYED I GET A CALL YESTERDAY FROM DELIVERY STATING IT WILL BE DELIVERED TODAY FINALLY RIGHT. BUT NOW TODAY I GET A CALL FROM COMPANY STATING DELIVERY HAS BEEN PUSHED TO JUNE THAT THE PRODUCT DELIVERY RECEIVED WAS THE INCORRECT ONE BUT IF I WANT IT INSTEAD THEY CAN SWITCH ORDER, LIKE WTF IF THATS NOT WHAT I ORDERED I DONT WANT IT.!!!!! DONT WASTE YOR TIME ORDERING... FALSE INFORMATION GIVEN . STATES IN STOCK YET IT STILL HAS TO BE ORDERED FROM MANUFACTURE WAIT UNTIL THEY RECEIVE IT THEN DELIVER IT TO YOU..... 4 5
The product is good, however we have a corner that is not joined correctly. Submitted a claim but have not heard anything back. I enclosed pictures when I sent the claim in. 1 5
When delivered and set up in 2017, the halves of the table top aligned fine (pegs on one half fit right into the holes of the other). Recently, I expanded the table using the accompanying table leaf but, after removing the leaf and pushing the table top halves together, there’s a quarter-inch space down the middle because now the pegs don’t fit into the holes anymore; the table top halves don’t come together completely. What to do? 1 5
Cheapest pieces of furniture I think I have ever seen! So disappointed! 5 5
Amazing price and amazing quality! The shipping was fast and efficient! Im in love with my new furniture 1 5
You be the judge. My order was taken in November of 2020. It's currently February of 2021 5 5
It was part of my deal when I purchased. Not bad. 5 5
I LOVE this set. Crown Mark has a nice selection in general but the Valiant looks elegant. Looks more beautiful in person. The color is definitely silver so lighter than pictured but it just adds more beauty. And for the price! Worth buying. Had to wait 2 months but there was sufficient communication and the delivery arrived on time. 1 5
I placed an order Dec 6, 2020 for this bed and 2 nightstands. Items were supposedly in stock. Received an email a couple weeks later that items would be delayed 4-6 weeks. Then upon checking about that time, was told would be middle of February (which it is now). Now am being told 2 more weeks. I've even paid for the "white glove delivery" "special" they offered to have items carried in & set up, which by now I ought to get free. If they actually took any of my money except this white glove delivery, I'd be really angry. As it is I don't think I'll actually ever get this order and am about to cancel it and find something else elsewhere. Buyers beware. . . 4 5
But I loved the look 1 5
This couch is beautiful and if I ever receive it, I feel that I will love it. I placed an order for this in August and the ship date continues to be pushed out. This couch continues to show as "In Stock" however it is not! I have asked that it be updated on the website to reflect multiple times, yet it is still showing as out of stock. I am 6 months into waiting with the most recent ship date being the end of April. When I ask, I am unable to receive information as to why there is a delay other than "it's 2 of the pieces". If you are thinking of purchasing, I would urge you to not or be prepared to wait 8+ months for arrival. 5 5
Pretty much what we expected. 2 weeks delay in shipping thouhg 1 5
Looks good however the instock is not correct on any of this company's items. I call every week on my 2 bedrooms sets as well, same issues. I ordered in November and can't get callbacks 5 5
Wonderful 5 5
I was a little skeptical at first to buy from a place I never heard of before but I’m SO happy I took the chance! I had a best experience! After my order was placed, I was assigned a representative that kept me informed of the entire process. The set came sooner than expected which was a great surprise! I bought some other furniture from a big chain in NJ and I’ve been having the worst experience. The quality of the furniture is horrible! I wish I purchased everything from bedroom furniture discounts... moving forward I will! Thank you again for a great experience! 1 5
Two of the four swivel counter stools had damaged wicker backs. We had to return them through West Express. 5 5
Great service. Delivery was on point. Great company. Thank you ! 1 5
Purchase 3 pieces in 2015, sofa,loveseat,chair.The summer of 2020 the leather on all pieces began to peel very badly. Cracks started on the sitting cushions, just terrible.Couldn’t contact anyone from the company or manufacturer to get an explanation or replacement.I wouldn’t this furniture to anyone,it will not hold up.So if anyone from this company is actually reading this comment, please respond and fixed this problem for us.We paid hard earn money for this.I will be waiting for your response.We have pictures just in case. 3 5
Leg cracked and don’t know why had to redo my chairs cushions and it is not wood it’s plastic love the set I just believe I got a bad one and it’s just myself and husband we both came home from work and all my plates was broke on the floor because the leg cracked 1 5
I have not received my order 1/31/21 1 5
I added this product to my cart yesterday at the price of $541.02.This was not listed as a sales or promotional price. When I went to check out and add my payment information the price suddenly jumped to $592.56. The same was true for other pieces in my cart. The price jump per piece ranged from $50-$150. I contacted customer service who gave a lot of misdirection regarding their pricing and how its set and of course refused to honor the original non sale or promotional price.Super sketchy and smells a lot like deceptive practices. 1 5
Do NOT purchase from this company! They took our $1300 in Oct 2020 Ans have canceled delivery on us 5 times!!! I doubt we will ever see our product or our money!!! 5 5
Great product and great service 5 5
The headboard is a little taller than I thought but a beautiful bed. Well made. It really glammed up my room. Looks just like the picture. 5 5
Well made with lots of nice drawers options. Very heavy. 5 5
The pictures don't do this lovely ensemble justice! The tufted portion on the headboard is darker than depicted in the picture. Instead of ivory as shown, it's a gorgeous golden beige color. 1 5
We ordered our furniture almost 7 months ago. They finally delivered two of the three pieces after multiple calls to their customer service line. They appear to have lost the bed, and can't provide any updates or insight into when it could arrive after repeated calls for almost a month... Every call takes 1/2 hour and 20 minutes of that is waiting on hold. While the front line service managers are very nice, they aren't getting anywhere with the issue and there is no path to escalate within the company - the one time we were successful the Director of Operations said she would help and then disappeared. It seems to be lost on them that without the bed the other pieces aren't a set and are essentially worthless. We are waiting on the repair company to try to fix the damage which was done to the chest so fingers are crossed that we don't have to repeat the whole cycle again waiting on a replacement. 5 5
Great look and functionality not difficult to put together takes time and a least 2 people since the wood is heavy . Solid and well made 5 5
With COVID 19 shipping delayed, but product arrived and was assembled. I am happy with purchase and especially pricing. 5 5
Excellent customer service, great quality I love the dining room. 100% recommended 5 5
Thoroughly enjoying my new bed! Thanks! 5 5
I am so so very pleased with this bedroom furniture! It is beautiful! This company was great to work with! Everyone was super helpful and friendly. 5 5
Very well made. 5 5
Nice large table beautiful color and style. The sling chairs are a perfect compliment. 4 5
- Overall the construction is sturdy and looks are good.
- Materials are quality and I expect the chairs to last for years with little to no signs of wear.
- I was slightly annoyed that the seat width listed was from the outer edges of the arms and not the actual seat area (other chairs listed the seating area dimensions). As I purchased the sturdy armchairs for overweight eldery father, seat width matters.
- The other item of annoyance is that while the seat is comfortable, the leading edge is not overstuffed so I feel the cross bar. This can be corrected with a padded seat cover but I had hoped to avoid that.
- The lowered arms were unexpected (no height for those were provided) but it does allow the chairs to be pushed under pretty much any style table with good clearance. 2 5
Nice looking. Well made. But material feels a bit fake. Almost like fiberglass rather than wood. 5 5
This set is so nice! The colors are exactly as described, white chairs (not ivory) with perfect charcoal tops. The table is so solid and is such a nice addition to our new homeZ 1 5
Order was canceled, they could not deliver to my address, website says otherwise. Took multiple calls and frustration for the refund. 5 5
super sturdy and comfortable - they are a match for my kitchen table!! 1 5
The picture on here shows the couch as a lighter brown which is what I needed. The couch delivered was dark brown. Now the company is saying I need to pay a 30% return fee and shipping costs. Sticking to their claim they delivered the correct item we ordered. Well it would be much appreciated if they would work with me on this beings it was falsely advertised. Do not reccomend this company. Also the delivery date kept getting changed and I couldnt pick a day. 5 5
Stunning piece. Haven't owned anything like it. Purchased here for nearly $750 less and got the exact same product! Kincaid puts a plague in one drawer for each piece they make for authentic pieces. Authentic pieces at the price they should be! 5 5
Stunning piece. Haven't owned anything like it. Purchased here for nearly $2,000 less and got the exact same product! Kincaid puts a plague in one drawer for each piece they make for authentic pieces. Authentic pieces at the price they should be! 1 5
All these '5-star' reviews are for how "smooth" their order process went. However, the less than 'Excellent' rating reviews come mostly from those who received their order....
I placed my order over 3 months ago now and still have not received my order or an update... So, to potential buyers: Beware! Consider yourselves warned...
Emma Mason Signature Renzo 15" Plush Queen Mattress w/ Foundation
Emma Mason Signature
Renzo Collection
In stock
- Renzo 15" Plush Collection by Emma Mason Signature
- Comfort level: plush
- 15" profile
- 3/4" high density quilt foam
- 2" high-density plush zoned sculpted pressure relief foam
- 2" high-density plush upholstery grade body foam
- 1/2" high-density 3 lb. gel memory foam lumbar support
- 720 power packed wrapped coil unit
- Ashley edge "steel encased"; 2 perimeter rows of 13-gauge wrapped coils for edge support
- 1" high-density base foam
- 10-year limited warranty
- State recycling fee may apply
- Includes 15" Mattress and 9" Foundation
- Dimensions: 15" H x 59" W x 79" D
$ 1,199.88 $ 1,583.84
Zero Interest if Paid in Full Within 6 Months
On purchases made with your Emma Mason Credit Card. Interest will be charged to your account from the purchase date if the promotional purchase is not paid in full within 6 Months. Minimum monthly payments required. Learn How
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Product Details
Item Number
EMM62231XX;EMM80X32XX
Product Type
Mattress and Foundation
Mattress Type
Memory Foam Mattress
Comfort Level
Plush
Tailoring
Regular
Key Features
Others
Brand
Emma Mason Signature
Bed Size
Queen
Depth (inches)
79
Width (inches)
59
Height (inches)
15
Manufacturer
Emma Mason Signature
Weight
129.75 lbs
Features
- Renzo 15" Plush Collection by Emma Mason Signature
- Comfort level: plush
- 15" profile
- 3/4" high density quilt foam
- 2" high-density plush zoned sculpted pressure relief foam
- 2" high-density plush upholstery grade body foam
- 1/2" high-density 3 lb. gel memory foam lumbar support
- 720 power packed wrapped coil unit
- Ashley edge "steel encased"; 2 perimeter rows of 13-gauge wrapped coils for edge support
- 1" high-density base foam
- 10-year limited warranty
- State recycling fee may apply
- Includes 15" Mattress and 9" Foundation
- Dimensions: 15" H x 59" W x 79" D
Description
Renzo 15" Plush Collection by Emma Mason Signature
Love a plush, pillowy feel, but need a higher level of support? Look no further than the Renzo Plush mattress. Five different levels of high-density foam—including plush pressure-relieving foam and gel memory foam for temperature regulation—work in concert to provide the ideal balance of comfort and support. Rest assured, a 720 power packed wrapped steel unit offers reinforced structural support where you need it most, while 13-gauge wrapped coils provide edge support for a larger sleep surface and supportive sitting surface.
It's a lot about the base. The 1-2 combination of a supportive mattress and well-built foundation is just what you need for restful sleep. With solid wood construction, a diagonal bar and corner supports, there's extra support and durability built into this foundation. The smooth nonskid surface holds every style of mattress in place, including hybrid, memory foam and innerspring mattresses.
Q&A from Past Clients
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