Free White Glove Delivery and No Sales Tax*
We use only the best shipping companies to make sure your new furniture arrives in perfect condition. We have the highest ratings out of any furniture company on google (4.9 out of 5). Click here to verify.
All orders on our site over $1999 are shipped via FREE WHITE GLOVE DELIVERY. Orders under $2000 will have a shipping charge. Some smaller items might ship via FedEx/UPS.
What is White Glove Delivery?
- A white glove delivery team consists of trained specialists that provide in-home delivery of most furniture. Once your order is ready for delivery, a representative will contact you to arrange a window of time for delivery that is convenient for you.
- The furniture will be brought into your home into the first dry area of your residence, which may be your foyer, garage or apartment. The boxes will not be unpacked by the delivery team.
What is Gold White Glove Delivery?
- The team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (up to 15 steps = 1 flight). If you need the product moved up additional flights, please contact us within 24 hours of placing your order as additional fees may apply.
- The team will unpack the product and provide basic 30 minute setup that requires no tools (i.e. set pieces next to each other, or on top of each other).
- Upon your request, the delivery team will remove all packaging and debris and bring it to the garbage area of your home.
What is Platinum White Glove Delivery? (CAN BE ADDED TO YOUR ORDER AT THE CHECKOUT SCREEN ONCE YOU INPUT YOUR ADDRESS)
- Includes everything above, plus complete setup and assembly that requires basic tools (i.e. pieces will be screwed or bolted together, pieces will be set next to each other or on top of each other). We will also remove all packaging and dispose of it, if requested by you.
- The delivery team is not authorized to hook up any electrical or component wires.
- The delivery team is unable to assemble any furniture not bought from our company due to liability issues
- Items carried up more than 30 steps, longer assembly periods, and other extraordinary delivery services are available as additional services which will require additional fees to be paid. Please contact us in advance if you feel you need these services.
*No Sales Tax
One of the best things about buying through us is that we do not have to collect sales tax, with a few exceptions: orders shipping to Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Washignton States.
We will ship your order using the fastest, safest, and most reliable method possible. This allows our highly trained staff to provide a superior service and deliver your purchase more quickly than our competitors. There's a reason why we are the #1 rated furniture company on Google.
Extraordinary deliveries (very narrow doorway, high floor walk up, island inaccessible by a bridge, long walk from the street, etc.) might require an additional charge. Please contact us in advance if you have a special situation.
If you live in a remote or rural location a delivery surcharge may be required.
Important Shipping Information:
Please inspect your items at the time of delivery. In the very unlikely case that your product has any damage please refuse the damaged item only and keep other items and call us at (212) 518-2752 within 24 hours. This ensures that if there is any damage, it will be easy to resolve the problem. Please make sure to note any delivery slips (paper or digital) that an item was refused due to damage.
International Delivery:
We currently ship throughout the continental United States. However, we have many international customers whom heard about us or found our great deals online. We will work with your selected freight forwarder and will deliver your order to them at no charge!
